Click the Cookie: Order enquiries:

Most orders are despatched within 2 - 3 working days unless the item is out of stock - in which case we will contact you. If you require delivery of your order sooner please select the Express delivery option as these orders are given priority and Express delivery orders placed before 12 noon (Monday to Friday) are usually despatched the same day.

If you need to contact us concerning your order please email us at:

General enquiries:
phone: 0845 370 7252

Our offices are open from 9.30 to 5.30 UK time, Monday to Friday but not Public Holidays. Outside these hours any messages will be recorded and responded to, as soon as possible, usually the next working day.

post: PO Box 679, Harlow, Essex CM19 5HQ

Press enquiries:

We are delighted to supply samples and high res images for use in editorials.
Please contact:

Damaged items:

Any damaged items must be notified to us by email or phone within 5 days of the date of the delivery of your order.


If you are unhappy with your order please contact us in the first instance by email: to obtain the address to which returns need to be sent.

Returns must not be sent to the PO Box address. We will refund the cost of your order (excluding delivery) if it is returned to us in perfect condition. We cannot accept returns of foodstuffs such as fortune cookies. We do offer a samples service if you want to see an item and check colour etc before placing your order. Samples can be ordered online - click here for details.

Customer Careline:

If you would like to talk to us about an order which you have received please call our Customer Careline on 0345 230 7242.